Sports / Mobile
These terms and conditions set out what you agree to when you open and use a gb996 account. Read them before you access the lobby, make a transaction or raise a support request — they apply to every session on any device.
When you create an account with us, you accept these terms in full. They form the entire agreement between you and gb996 for access to the platform, including the lobby, your account wallet, and any transaction you make using Nagad or Upay. If any part of these terms conflicts with local law in your region, the local law takes precedence and access may be restricted or unavailable depending on your eligible region. We may update these terms from time to time. When we do, we will post the revised version on this page and note the date it takes effect. Continuing to use your account after an update means you accept the new terms. You are responsible for checking this page periodically. These terms do not override any separate agreement you enter into with a payment provider such as Nagad or Upay — those relationships are governed by the payment provider's own policies. If you disagree with any part of these terms, you should not access or continue using the platform. Questions about a specific clause can be directed to our support team through the contact routes published on this site.
These terms apply specifically to your gb996 account and the actions you take on the platform. Understanding the boundary between what falls inside and outside this policy helps you know where to direct any question or dispute.
Rules for creating, verifying and maintaining your account are fully within scope. This includes login behaviour, device sessions and any account-level actions such as updating your profile or requesting a review of your records.
Deposits and withdrawals you make through Nagad or Upay are covered by these terms at the gb996 level. The payment provider's own terms apply separately to the wallet side of that transaction and are outside our direct scope.
The lobby, game titles, promotional notices and support materials published on gb996 are within scope. We control and are responsible for the accuracy of content on our own pages, subject to any third-party licensing arrangement.
External sites, payment apps and game studios linked from or integrated with the platform operate under their own terms. gb996 does not control those third-party policies and is not liable for them.
These terms give you specific actions you can take regarding your account data, transaction history and how your information is handled. You are not a passive party — you can review what we hold, ask us to correct it and contact us directly when something does not match your records. Your account dashboard shows a transaction log where each Nagad or Upay movement is recorded by date and type. If an entry looks wrong, you can raise it through our support routes and we will investigate. You can also update your contact details directly from the account settings page — keep them current so we can reach you about anything policy-related. If you want to understand why a specific decision was made on your account, submit a written query via the support channel and we will respond with a clear explanation. Requesting a copy of the information we hold on file is also a right under these terms; contact support and specify what you need.
Open the transaction log in your account to see every deposit and withdrawal associated with your wallet, including entries made through Nagad and Upay. Check dates and amounts match your own records.
Update your registered email, phone number or other contact information directly in account settings. Accurate details help us reach you if a policy question or transaction review affects your account.
If a clause in these terms is unclear or you believe a decision affecting your account was made in error, contact our support team through the published routes on this page. Include your account reference and the specific concern.
You may ask for a summary of the information we hold about your account. Submit the request through support, and we will provide what is available to us in line with the scope of these terms.
If you have a question about how these terms apply to your account, use the contact routes published on this site. We do not invent support hours or response targets here — check the contact page for what is currently active and available.
The live chat widget is available on the site for account and policy questions. Open it from any page and describe your query clearly, including your account reference if you have one.
Send a written query to the support email address published in the contact section of this site. Useful for detailed terms questions where you need a documented reply for your own records.
The help section of your account contains published articles covering common terms questions, transaction disputes and account actions. Check there first before opening a new support request.
We keep these terms current and accessible so you always know what applies to your account. Here is how we approach the key areas that affect your data, security and ability to manage your account under these terms.
Your account credentials are your responsibility to protect. We apply platform-level security measures, but we recommend you use a strong, unique password and avoid sharing login details. If you suspect unauthorised access, contact support immediately through the published routes.
We retain account and transaction data in line with operational requirements and applicable law. If you close your account, some records may be retained for the period required by those obligations. Contact support if you have a specific retention question.
gb996 uses cookies to keep your session active and to improve how the platform functions on your device. You can manage cookie preferences through your browser settings, though some site functions depend on cookies being enabled.
When we update these terms, the revised version is posted on this page with the effective date. We aim to notify active account holders through the contact details on file, but you should also check this page whenever you have a question.
These are the questions we see most often about how these terms work, what they cover and what to do if something is unclear.
Yes, at the gb996 account level. When you deposit or withdraw using Nagad or Upay, these terms govern the transaction record on our side. The payment provider's own terms apply separately to the wallet transaction and are not controlled by us.
Local law takes precedence. Access to gb996 and the services described in these terms depends on your local law and eligible region. If a clause conflicts with applicable local law, that clause gives way to the legal requirement. We recommend you check what applies in your region before opening an account.
We post the revised terms on this page with the effective date. Where possible, we also notify active account holders using the contact details on file. Continuing to use your account after an update takes effect means you have accepted the revised terms.
Yes. Contact our support team through the live chat or email route published on the contact page, specify that you are requesting information, and include your account reference. We will provide what is accessible to us under the scope of these terms.
Open the transaction log in your account and note the date, amount and payment method shown. Then contact support with those details and your account reference. We will review the record and respond with an explanation or correction.
These terms cover your access to the lobby and the content available there, including game titles from studios such as CQ9, Spadegaming, Habanero and Pragmatic Play. The studios supply game content only; their own software terms apply alongside ours.