Sports / Mobile
gb996 sets out these legal terms so you know exactly what governs your account, your transactions and the content you access through our platform. Availability and eligibility depend on your local law and the eligible regions we serve — please read what applies to you before using the site.
These terms form the binding agreement between you and gb996 when you open an account and use our services. We write them in plain English because we want you to understand what you agree to — not skim past dense legalese. The policy covers how your account data is held, what rights you have over that data, how transactions through supported local payment rails such as Nagad and Upay are treated, and what happens when you raise a dispute. Where any section of this policy conflicts with mandatory local law in Bangladesh, the local law takes precedence. We update these terms when our services change materially; the version date shown at the top of the published page is the version in force. Continued use of your account after a published update means you accept the revised terms. If you do not accept a change, the correct step is to stop using the service and contact our support team to close your account in an orderly way. Your wallet balance and any pending transactions will be handled according to the terms in force at the time of that request.
Not every service you reach through our platform falls under this policy. Knowing the boundary helps you direct questions to the right place — our support team or the third party directly.
Login, session management and account data stored within gb996's own systems fall fully inside this policy. If your account is locked or you need to update personal details, this is the policy that sets out your rights and our obligations.
Deposits and withdrawals processed through Nagad, Upay or other supported local rails are covered by this policy on the gb996 side. The payment provider's own terms govern their side of the transfer; we are not party to that separate agreement.
Game content, odds displays, promotional notices and editorial copy published directly on gb996 are covered. We are responsible for what we publish; we are not responsible for links or embeds that take you away from our domain.
Studios such as CQ9, Spadegaming, Habanero and Pragmatic Play supply game content under their own licences and terms. We host their titles in our lobby but do not govern their internal policies; questions about specific game mechanics go to the provider.
As an account holder you have concrete actions you can take under this policy — not just passive entitlements. You can request a copy of the personal data we hold against your account; the request form is inside your signed-in account area under the profile section. If any detail is incorrect — name spelling, contact number, wallet reference for Nagad or Upay — you can raise a correction request directly through our live chat or the support email published on this site. We aim to confirm receipt of correction requests and data access requests within a reasonable window; the timeline depends on verification steps we are required to complete first. You can also ask us to delete your account and the personal data associated with it, subject to any legal retention obligations that require us to keep certain transaction records. We do not make automated decisions that produce legal effects on your account without a human review stage.
Log in and open your account profile to see the personal data fields we hold. For a full structured export of your data, submit a written request through the support channel — we will confirm the process and verification steps required.
If your name, contact number or linked wallet reference is wrong, reach our support team via live chat. Wallet details tied to Nagad or Upay may require re-verification before the correction takes effect.
Any question about how this policy applies to your specific situation can be sent to our support email. Be specific about which section you are asking about so we can route it to the right team member quickly.
You can ask us to close your account and remove your personal data at any time. We will handle any remaining wallet balance and open transactions according to the terms in force on the date of your request.
For any question tied directly to this policy — data requests, correction notices, account closure under the terms, or a dispute about how a Nagad or Upay transaction was handled — use one of the published contact routes below. We do not respond to policy queries sent through informal social channels; use the routes listed here so your request is logged and trackable.
Open the chat widget on gb996 while signed in to your account. State clearly that your query is a legal or policy matter so it is routed to the right team rather than the general help queue.
Send a written request to the support email address published in our Contact section. Include your account reference and the specific policy clause or right you are exercising. Written requests create a timestamped record for both sides.
The Help Centre inside your signed-in account area covers the most common policy questions — data access steps, wallet correction process and account closure procedure. Check there first; if your answer is not there, escalate to live chat or email.
Account security and data handling are not afterthoughts at gb996 — they are part of how we keep your wallet and session safe across devices, whether you are accessing from a mobile browser or a desktop tab.
We keep account and transaction data for as long as required by applicable law and our operational obligations. When retention is no longer required and you have made a deletion request, we remove the data from active systems. Some anonymised records may remain for audit purposes.
We use cookies to keep your session active and to remember your device so re-login on mobile is faster. You can review and manage cookie settings through your browser; blocking essential cookies will affect login functionality and account continuity across sessions.
Access to your account requires the credentials you set at registration. If you believe your account has been accessed without your permission, contact us immediately through live chat. We do not ask for your password through email or chat — any message doing so is not from us.
Policy changes that affect your rights will be published on this page with an updated version date. For questions about a specific change, or to request a summary of what changed, reach us through the support email listed in the Contact section of the site.
These questions cover what we hear most from account holders in Bangladesh when they read through this policy. If your question is not here, send it to our support email with your account reference.
Your access to gb996 and the applicability of these terms depend on your local law and whether Bangladesh falls within the eligible regions we serve at the time you use the site. We do not make a legal determination on your behalf — check what your local law permits before using the service.
Log in to your account and open the profile section to see the core fields. For a full structured export, send a written request to the support email published in our Contact section. We will confirm the verification steps required before releasing the data.
Yes. Raise a correction request through live chat or the support email. Wallet details tied to Nagad or Upay go through a re-verification step before the update takes effect, so have your account reference ready when you contact us.
Any remaining wallet balance and open transactions are handled according to the policy terms in force on the date you submit the closure request. Contact our support team to start the process; they will walk you through the steps shown in the account closure procedure.
Game titles from CQ9, Spadegaming, Habanero and Pragmatic Play are supplied under those studios' own licences and terms. We host them in our lobby and are responsible for your account experience, but specific game mechanics or studio-side rules are governed by the provider, not by this policy.
We publish an updated version date at the top of this page whenever the terms change materially. Continued use of your account after the update date means you accept the revised terms. If you want a summary of what changed, email our support team with the two version dates in your message.